سياسة الاسترداد والإلغاء

LUMORQ sells digital software subscriptions (SaaS). There is no physical shipping.

Prices are shown in USD and exclude applicable taxes unless stated otherwise at checkout.

We offer a 14-day money-back guarantee on your first paid subscription for a workspace, starting from the date of initial payment.

To request a refund, email support@lumorq.com from your account email within 14 days. Approved refunds are processed to the original payment method via Stripe.

This guarantee applies once per business/workspace for the first qualifying paid plan.

Refunds do not apply to:

• Renewal charges after the first billing period (unless required by law).
• Partial-month usage after cancellation at period end.
• Enterprise or custom-contract invoices unless stated in your agreement.
• Accounts terminated for acceptable-use or Terms violations.
• Chargebacks filed without contacting support first.

يمكنك إلغاء الاشتراك في أي وقت من مساحة العمل ← الإعدادات (الفوترة) أو بوابة Stripe المرتبطة بحسابك عندما تكون الفوترة الذاتية مفعّلة.

عند الإلغاء تبقى الخدمة نشطة حتى نهاية الفترة المدفوعة الحالية.

لا يوجد استرداد تناسبي تلقائي للفترات المستخدمة. قد تُراجع أخطاء الفوترة المكررة أو المؤكدة لاسترداد محتمل.

يتوفر تصدير البيانات خلال نافذة محددة بعد الإلغاء وفقاً لسياسة الخصوصية.

If you have a billing concern, contact support@lumorq.com before disputing with your bank. We respond within Within 24 business hours.

Unauthorized charge disputes should include the date and amount shown on your statement (descriptor: LUMORQ).

If you are a consumer in the EEA or UK, mandatory statutory rights (including withdrawal rights where applicable) are not affected by this policy.

B2B customers acknowledge that consumer withdrawal rules may not apply to business purchases.

Email support@lumorq.com with your workspace email, plan name, and payment date.

We aim to respond within Within 24 business hours during Sun–Thu, 9:00–18:00 GST.