A CRM stores customer records
Useful history — but it does not decide what needs attention or progress the next action in the conversation.
AI-native Business Operating System · you stay in control
Keep customer work moving — even when your team is busy
Important customer work stalls when nobody owns the next step. LUMORQ helps your team see what needs attention, progress opportunities with AI Employees, and keep execution under your control. So opportunities do not depend entirely on manual follow-up.
Built for service businesses and agencies that run customer conversations, follow-up, and appointments as daily operations
AI-native Business Operating System for service businesses
WhatsAppInstagramMessenger
You stay in controlGoverned AI EmployeesRequest access — no self-serve checkout
LUMORQ Lead pipeline
1. Comment arrives in unified inbox
Sales path
Customer
Just now
"Is the Ramadan gift box still available? I need 3 sent to Dubai before Friday."
The operating loop
How service businesses run on LUMORQ
One loop — not a feature catalog.
- 01
Know what needs attention
Today surfaces the work that needs a decision: replies, approvals, follow-ups, appointments, and escalations.
- 02
Understand the conversation
Customer context, memory, and knowledge stay attached to the thread.
- 03
Let AI Employees progress work
Sales is the strongest proven role — helping qualify, follow up, and prepare next actions with context.
- 04
Qualify and follow up
Move opportunities forward instead of leaving them as unread messages.
- 05
Keep humans in control
Review before execution, or configure automatic execution where you trust the policy.
- 06
Escalate when needed
Hand off to a person when judgment, sensitivity, or exceptions require it.
- 07
Keep the business in one workspace
Customers, knowledge, journeys, and operating queues stay together.
Not another tool
Why LUMORQ is not a CRM, inbox, or chatbot
Same customer work. Different operating model.
An inbox organizes conversations
Useful triage — but it stops at the message list without qualification, follow-up ownership, or governed execution.
A chatbot replies
Useful for scripted answers — but it is not an AI Employee operating with business context, next actions, and control policies.
LUMORQ runs the operating loop
Conversation + customer context + AI Employee + next action + follow-up + approval + appointment + handoff — in one system.
Today
Start every day with what needs attention
LUMORQ helps answer: what needs my attention now?
Examples reflect product surfaces. We do not fabricate live counts or customer results.
- A reply that needs a decision
- An approval waiting for release
- Follow-up work that should not go quiet
- Appointment-related next steps
- An escalation that needs a person
Human control
Control is a product advantage
LUMORQ supports governed execution — not blind automation.
Review before execution
AI prepares the work; your team reviews and releases when policy requires it. This is the default posture.
Configured automatic execution
Where you explicitly allow it, automatic modes can run inside the same governed path — they do not skip policy, gate, or audit.
Not every message always requires approval. Not everything is autonomous. You configure the control model.
Explore
See how LUMORQ fits your business
Agency portfolios, service packages, industries, and honest comparisons — same product truth throughout.
Agency
Multi-workspace operating value for agencies running client work.
An inbox is not an operating system
CRMs store records. Inboxes organize messages. Chatbots reply. Service businesses need one operating loop that connects conversation, context, next action, follow-up, approval, appointment, and handoff.
Meta
Inbox
Leak
LUMORQ
Revenue system
- 1capture
- 2qualify
- 3convert
LUMORQ connects conversations, customer context, AI Employees, next actions, follow-up, approvals, appointments, and escalation in one workspace — with governed execution under your control.
The problem
Customer work stalls when tools stay disconnected
Service businesses already have conversations. What they lack is one system that shows what needs attention, keeps context, progresses next actions with AI Employees, and keeps humans in control.
Without an operating system
Conversations arrive. Nothing owns the next step.Attention
Nobody sees what needs them now
Replies, approvals, follow-ups, appointments, and escalations compete for attention without a clear daily operating surface.
What it costs you
- Ad spend fills the inbox but sales drop when DMs never become follow-up work
- Agencies juggle client inboxes with no clear view of who is ready to buy per brand
- Leadership sees message volume not which conversations became booked customers
A day in a DM-heavy business
- A pricing comment on Instagram gets a quick reply never tagged, never followed up, never owned
- A WhatsApp lead from a paid ad asks about stock replied once, no priority, thread goes quiet
- Month-end: traffic and DMs look healthy, but closed sales do not match the conversation volume
The solution
LUMORQ is your AI-native Business Operating System
Not a CRM. Not a shared inbox. Not a chatbot. One operating loop for attention, conversations, context, AI Employees, next actions, and human control.
With LUMORQ
Capture, qualify, convert AI Employees working under your policies.Attention → Context → AI Employees → Qualify & follow up → Appointments & handoff
Comment → private DM workflows run through the same approval path when engagement engine is enabled.
Today
Know what needs attention
Start from the work that needs a decision now — replies, approvals, follow-ups, appointments, and escalations.
What you gain
What changes when customer work runs as an operating system — not as disconnected inbox tabs.
- Leads from every channel enter one place to work
- Intent scoring surfaces hot buyers before they go quiet
- Managers see owner, next step, and outcome not just message count
Why teams choose LUMORQ
A CRM stores. An inbox organizes. A chatbot replies. LUMORQ operates the customer work loop.
- Every comment, ad click, and DM enters one tracked flow
- Sales works scored leads not whoever replied fastest in Meta
- Leadership sees conversion not just inbox activity
Results
What success looks like
A clear operating shift not invented statistics. Stop losing opportunities. AI Employees keep every conversation moving under the policies your business defines.
Before LUMORQ
After LUMORQ
Leads scattered across inboxesEvery lead has a clear next step
How it works
Capture · Qualify · Convert
Capture conversations. Surface ready buyers. Keep opportunities moving and close more sales.
Business outcomes
Everything you need to stop losing leads and close more sales
Three outcomes not a chatbot feature list. Capture conversations, know who to contact next, and follow up consistently.
Stop losing leads from first touchStop losing leads between apps
One AI. Every customer channel. Meta connects the conversation. LUMORQ helps your team stop losing leads and close more sales.
Why not inbox tools alone?
Inbox tools vs LUMORQ
Inbox tools help you reply. LUMORQ’s AI Employees capture, qualify, follow up, and convert under the operating policies your business defines.
Teams aim to justify Growth with one additional booking outcomes vary
| What you need | Inbox & chat tools | LUMORQ |
|---|---|---|
| Job to be done | Reply assistance inside the channel | Capture, qualify, and convert under your policies |
| Buyer priority | Manual tags or guesswork | AI intent scoring cold, warm, hot |
| Follow-up system | One reply, then the thread dies | Follow-ups that keep opportunities moving without blind automation |
| Sales visibility | Message volume only | Stages + booked customer tracking |
| Meta’s role | Channel provider not your competitor | Works on official Meta APIs |
| Multi-channel Meta | One channel per app tab | Conversations with context in one operating loop |
| Campaign connection | No link from send to opportunity | See which conversations came from campaigns |
| AI Employees | Generic chat replies only | Qualification, handoff, and conversion under your policies |
Reply assistance inside the channelCapture, qualify, and convert under your policies
You still need Meta for WhatsApp, Instagram, and Messenger. LUMORQ turns those conversations into tracked sales work under your policies.
In the product
See which conversations are worth closing.
Priorities, AI Employees working under your policies, and clear conversion visibility in the same workspace your team uses daily.
Omar Al-Rashidi
Qualified lead
Home townDubai
BookingsIn pipeline
Never lose an opportunity
Move buyers from chat to owned opportunities with stages, follow-ups, and clear handoffs.
All channels in one place
WhatsApp, Instagram, and Messenger together AI Employees qualify and follow up under your policies, with escalation when needed.
LUMORQ workspace
WhatsApp threadOnline
Hi can you share pricing for a team of five?
Pipeline view
Stages & owners
Ready buyers
Scored intent
Follow-ups
Tracked & governed
Conversion
Customer attribution
See what is working
Stages, ready buyers, and missed follow-ups in one view what leaders review in analytics.
Qualified leadNever lose an opportunity
Follow-ups that keep moving across every channel.
AI Employees keep follow-ups moving on WhatsApp, Instagram, and Messenger under the policies your business defines.
Omar Al-Rashidi
Active now
Contacts
Whatsapp business2:14 PM
New inquiry received
Messaging workflows for teams that sell.
Routing and automation that match how you sell AI Employees execute under the policies you define.
Pricing
Most teams start at Growth
$0/month
More capacity for AI Employees to qualify, follow up, and convert under your policies. Provider channels need setup and are not live on public Production today.
Plan fit depends on your conversation volume and process. LUMORQ does not guarantee bookings, sales, or payback periods.
See all plansQuestions for DM-heavy teams
Agencies, ecommerce, and service businesses governance-truth answers before you commit.
Open Workspace → Integrations (`/workspace/integrations`) and connect WhatsApp, Instagram, and Messenger with official Meta OAuth. Guided steps no scraping or workarounds. Most teams go live in minutes.
Ready to operate customer work with AI Employees?
Request access to see how LUMORQ helps your team know what needs attention, progress work with context, and keep humans in control.
Built for service businesses and agencies across MENA.