Connect WhatsApp, Instagram, and Messenger from your dashboard in a few steps. We use official Meta integrations—no technical setup required. Your team can go live in minutes.

You define escalation triggers (refunds, angry sentiment, VIP customers, etc.) in the AI Config and team settings. When triggered, the conversation routes to the right queue in the Escalations workspace. Humans can reply from the unified inbox with full context.

Yes. The system prompt and response policies are centralized in AI Config. Each team can have its own tone (Professional, Friendly, Casual). You can enforce safe replies and require approval for certain categories before sending.

We store only what's needed to reply and remember context (e.g. conversation summaries). Account owners can request data export or deletion from workspace settings. We're designed for business use and take privacy seriously.

Use the AI Training workspace to upload files (PDF, DOC, TXT, CSV, JSON), add website URLs for crawling, or connect social media URLs. The Knowledge Base lets you add FAQs with categories and tags. The AI uses this context when drafting replies.

The Knowledge Base is your FAQ management hub. Add questions and answers with categories (General, Product, Pricing, Support, Shipping, Returns) and tags. The AI references these when drafting replies so responses stay accurate and on-brand.

Create an AI Call team to automate order confirmations. Bulk import orders via CSV or add them manually. The AI calls customers to confirm orders, and you can track status (Confirmed, Pending, Escalated) in the Orders workspace. Supports Twilio and Vonage.

Escalations can be AI-to-human (when the AI detects sensitive intent) or team-to-team (when an agent needs specialist help). In the Escalations workspace, you Accept, Reject, or Mark Resolved. All activity is visible for audit and SLA tracking.

In your dashboard, go to Integrations and click Connect for each platform. Sign in with your Meta account, choose your WhatsApp number or Instagram/Messenger account, and you're done. We manage security and renewals for you.

When the system isn't confident, the conversation goes to your team. You can edit the draft, send your own reply, or hand off to a colleague. You're always in control—nothing goes out without your approval when you want it.

Yes. We use official Meta integrations, run on secure infrastructure, and don't use fake or risky automation. Your data is protected, and you control what gets sent. Built for serious businesses who care about reputation and compliance.

Replies use your brand voice and your FAQs—they read like you. You choose whether to disclose that you use automation. Many businesses don't; others add a short line. Either way, you control the tone and message.

Yes. You can approve every reply before it goes out, or let the system send automatically for routine messages. You can edit drafts, set rules for when to escalate to a human, and turn automation off anytime. Full control.

You can require approval before sending so nothing goes out without a human check. For automatic replies, you set the rules and tone—and sensitive topics (refunds, complaints) are routed to your team. If something slips through, you can correct it and tighten rules. We're built for safe handoff.

Yes. We use Meta's official APIs for WhatsApp Business, Instagram, and Messenger. No workarounds or unofficial tools. That means reliable delivery, compliance with platform rules, and safe use for your business.

Yes. LUMORQ replies to Instagram and Facebook comments. When buying intent is detected, the conversation moves into private follow-ups for your team’s approval—nothing is sent without review. Full audit trail and role-based access are included.